Contact and Support
Do you have a question about Gennady, is something not working, or would you like to give us feedback? Just send us an email. We read every message ourselves and reply as fast as we can.
The Fastest Way: Email
Reach us directly at this address. There is no ticket system and no chatbot in between, your mail goes straight to the team.
What Helps Us With Support Requests
So we can understand your issue quickly, it helps if you include:
- What you did and what happened instead (a screenshot is welcome).
- Your iPhone model and iOS version (Settings, General, About).
- Whether you use a guest account or a registered account.
- For problems with a task: a photo of the worksheet, if possible.
Common Topics
Subscription and Billing Questions
The subscription runs entirely through Apple. Cancellation, refunds and invoices are managed directly in your Apple account settings. How the pricing model works is explained on our pricing page.
Privacy and Safety Questions
How Gennady protects your child in the app is explained on our safety page. What is stored and for how long is set out in the privacy policy. You can also send access and deletion requests directly by email.
The app is provided by TopieT GmbH, Giesenheide 40, 40724 Hilden, Germany. You can find all company details in the legal notice. Go to the legal notice
No Gennady yet? Download the app and try it for free.
